FAQs
Here are some answers to commonly asked questions. Please contact us if you need to know anything else!
When will I receive my order?
We'll ship your sweater out to you within 48 hours of receiving your order. Once they leave our studio, delivery times are in the hands of the postal service.
If you're hoping to wear your sweater for a particular event, we encourage you to allow yourself at least one month from placing your order, until you need your item/s. Hopefully you will receive your delivery much earlier than that but this way, you won't be disappointed!
Usual delivery times --
Within Canada:
Expedited shipping: 7-14 business days
To the USA:
14-30 business days
International shipping:
14-30 business days
* These times begin after you've received your shipping notification.
Customs charges
Our items are not known to incur customs charges. However, we cannot guarantee that you won't be charged anything. Duties are out of our control and must be paid by the customer.
Do you ship internationally?
Yes, we ship our sweaters all over the world! You can enter your address and select your shipping method at checkout. The shipping charges are automatically generated, and these fees are set by the postal service.
What if I receive the wrong order?
We put all our effort into ensuring your order is perfect, and that it is packaged well for shipping. However, should you have any issues, please email us at: info@gedalondon.com. Please read our full returns policy here.
Where are you based?
We are based in Vancouver, Canada. We run this small business from our home studio.
How do I care for my products?
Eye Masks: Hand wash, or wash on cold.
Sweaters and T-shirts: Please wash cold, and hang to air dry. Iron on reverse.
Who is behind GEDA?
Georgina Stokes is the British-born, Vancouver-based owner of GEDA. She also works as a lifestyle blogger in her free time. Georgina has a huge passion for all things "wedding", and delights in being a part of your special day! You can read more about Georgina, here.